FAQ

Students who use credit cards to make payments at my.CSUDH.edu will be charged a 2.65% non-refundable convenience fee (minimum charge is $3.00). Debit cards used online are processed as credit card transactions and are subject to the 2.65% non-refundable convenience fee.

CSUDH does not collect or keep any of the convenience fees. The fee is charged by our third-party processor, Transact, to cover the processing fees charged by the credit card companies.

The university cannot afford to subsidize the credit card processing fee. Transaction fees would cost the university several hundred thousand dollars per year. The majority of universities pass this fee on to the student. CSUDH reinvests the savings back into the university to improve student services, primarily through investing in instructional equipment such as classroom upgrades and improved instructional technology.

You can continue to make online payments at my.CSUDH.edu with electronic checks (e-checks) to avoiding paying the convenience fee. To pay with an e-check, go to my.CSUDH.edu to provide your bank routing number and account number. It’s fast, simple, convenient, and secure.

You can also avoid fees by paying with cash, checks, or money orders in person at the Cashier’s Office, located on the 2^nd floor of Welch Hall. Please note that the Cashier’s Office window does not accept credit or debit cards. Cashier Office hours are 8:30 a.m. to 5:00 p.m. on Monday through Thursday, and 8:30 a.m. to 2 p.m. on Friday.

Please contact Student Financial Services with any questions.

Office: Welch Hall, 2nd Floor, B-270
Phone: (310) 243-3780
Email: sfs@poscoop.com

If your payment is returned by your bank for any reason, CSUDH will assess a $25.00 returned check fee and any other related late fees. You will have a financial hold placed on your account until the outstanding balance on your account is satisfied.

Financial aid disbursements are initiated by the Financial Aid office upon completion of their review and eligibility criteria. Financial Aid funds are disbursed to Student Financial Services, which then credits the funds to the individual student accounts to offset any outstanding charges. Student Financial Services will then determine any outstanding credit balances and disburse the funds via direct deposit (ACH). If the student has not signed up for direct deposit, then a check will be mailed to the student's address. Mailed checks normally take 5 to 10 business to reach the recipient, while direct deposits typically arrive in 3 to 4 business days.

A single check or direct deposit deposit will be mailed for all grant funds that are ready for disbursement, including Pell, State University Grants, Federal Supplemental Educational Opportunity Grant, Educational Opportunity Program, Cal Grants, Perkins Loans, William D. Ford Loans, and scholarships.

No. Student Refund checks are produced and mailed to the student's address. You should verify the address on record and ensure that it is accurate and changed whenever you change residence. Student Financial Services encourages all students to enroll in direct deposit. By enrolling in direct deposit, students receive their refunds faster and more securely. To enroll in direct deposit, visit the my.poscoop.com Portal, select Student Center from the Launchpad, and select Enroll in Direct Deposit in the Finance Section.

The Financial Aid Department determines your total financial aid disbursement. Please check with them if you dispute the total disbursement amount.

Refunds are automatically calculated at the end of the add/drop period of the semester. For Summer, refunds are calculated after the end of add/drop for the second session. Because of the large volume of refunds to be processed at that time, the largest refunds are processed first. Refunds are issued in the form they were received: refunds of credit card payments will be issued back to the credit card that was used to make the payment, including debit/check cards used as credit cards; refunds of cash, checks, electronic checks, or debit cards will be issued via check or electronic fund transfer. Most refunds are issued within three weeks after the end of add/drop, but some refunds can take as long as six weeks. If you have not received a refund by the end of six weeks AFTER the end of add/drop, please contact Student Financial Services.

Please refer to the refund percentage table for the term and calculate the amount of fees you should be charged. Subtract that amount from all payments you have made. This is the refund amount, less $10 processing fee and any other non-refundable fees (i.e. ID card, installment plan fees, etc.).

No. We are unable to issue checks for payments made by credit card. All refunds will be credited back to the original credit card used, unless the payment was made over one (1) year ago.

No. A refund can only be issued in the name of the student whose account reflects the credit, regardless of who paid the fees.

If a check has been mailed and has not been received after seven (7) business days, the student must complete an affidavit and stop payment form. Upon completion of the affidavit, a replacement check will be issued. The student will be notified via email if their direct deposit information is returned by the bank.

In order to have your fees waived, you must complete an Older Adult Fee Waiver form for each semester and file it with the Office of Admissions and Records. There are specific requirements that must be met in order to receive the waiver.

Students taking classes through Extended Education should submit their third-party contract directly to the Extended Education Department.